FAQ's

Do I need to create an account to order?

No. You can checkout using "Guest Checkout" and then establish an email / password for that order afterward or creating an account. By creating an account you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made. Customers with registered accounts will also be able to use store credits online and be eligible for our rewards / loyalty program.

Is a GUEST checkout option available?

If you prefer not to register, you can opt to check out as a Guest. Guest check out means that you will not be able to access your account on line. We will email you with status updates and tracking information, but you will not be able to check details, nor will you be able to access previous orders with us on the website.

If you would like information regarding a guest purchase, or would like to return a guest purchase, you must contact customer service via live chat or phone 877.374.6869.

Guest checkout purchases do not count towards our rewards / loyalty program.

How do I place an order?

Feel free to browse the District Camera website. You can choose to shop by Brand, Category, Price Ranges or by Reviews. There are many ways to shop and find what you are looking for. If you prefer to use the Search box on the top and the bottom of your Browser window, you can find what you are looking for too.

As you find items that interest you, simply add the items you wish to purchase in your Shopping Cart. You may edit, remove or add items to your cart at any time.

When you are done shopping and browsing our products, all you need to do is access your Shopping Cart and checkout with the items you currently have in your cart. With the items in your shopping cart you can begin the checkout process and choose from an existing account, a Guest Checkout or to register as a new customer whereby you will be able to select your payment method and shipping preferences.

Should you run into any difficulties along the way and you would like to place an order over the phone call 877.374.6869.

What payment methods do you accept?

District Camera accepts VISA, MasterCard, American Express, Discover, and PayPal. Your card is charged at the time of shipment of the item(s).

What is your sales tax policy?

Local Sales tax applies to residents of Virginia and District of Columbia. If you wish to use tax exempt status, please place fax or email your tax certificate to us and we will update your account to represent your exempt status.

How can I check my order status?

To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.

For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 877.374.6869.

How do I track my order?

To check the status of an order, login to your account and from the "My Account" page, select the "Check Your Order Status" link. Either press "Submit" to retrieve all orders, or use the bottom section of the page to select orders by time frame.

For specific time frame requests, select the display type from the drop-down list. All the orders you have placed with us are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Once your order has shipped, you can track it by logging on to your account. Remember, we can only track your order after it has been shipped. If you would like to find out the status of an order before it has shipped, please call us at 877.374.6869.

How do I correct an error in my order?

You may request a change to your order, provided your order has not already been charged. Please call during business hour to change your order. Please always have your order number ready. Please never request a change order via Email as we may not receive it in time.

How do I cancel an order?

You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hours to cancel your order. If your account has already been charged, you will receive a credit back to your account minus a 15% restocking fee. Please never request a cancel order via Email as we may not receive it in time.

My order never arrived, what do I do?

If everything in your order is in stock, we ship within 1-2 business days. If it is a special order or backordered, shipping times will vary, please allow 7-21 business days. Once your order has shipped, you will be able to track it and see if delivery attempts have been made. Please make sure to check the order tracking page when your order ships to see if the package made it to your address. If you see the package has been returned to us for any reason, or has gone back to the Post Office or other carrier’s distribution center, either call the carrier, or call us at 877-374-6869.